98vip FAQ — all your questions
The answer is right here

No. Only one 98vip account is permitted per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Our system automatically detects duplicate accounts.

On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The entire process takes under 2 minutes. If you do not receive the OTP, please contact live support.

KYC (Know Your Customer) is the identity verification process. It must be completed before making a withdrawal. You will need to submit a photo of your National ID (NID) or another valid ID, along with a selfie. This is essential for keeping your account secure. Verification is typically completed within 24 hours.

Multiple incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or use the password recovery option. If your account was locked due to suspicious activity, contact support and complete identity verification.

Yes. To close your account, submit a written request to our support team. Please ensure you withdraw any remaining balance beforehand. As part of responsible gaming, you may also use self-exclusion — available on a temporary or permanent basis.

Minimum Deposit BDT 100 (One Hundred Taka). Deposits via bKash and Nagad are typically credited to your account within 5–10 minutes. Bank transfers may take 1–3 hours.

Accounts with completed KYC verification generally Within 30 minutes to 2 hours Withdrawals are processed promptly. During peak hours, it may take up to 24 hours. Bank transfers take 1–3 business days. Minimum withdrawal amount is BDT 200.

98vip does not charge any additional fees on deposits. However, bKash, Nagad, or your bank may apply their own transaction fees as per their respective policies. 98vip generally does not charge for withdrawals either, though a small processing fee may apply depending on the method.

Please wait 15–30 minutes first. If it still has not arrived, contact live chat support and Transaction ID, amount, and time let us know. Keep a screenshot of your payment from the bKash/Nagad app — this makes resolving issues much faster.

Daily withdrawal limits vary by VIP level. Standard members have a daily maximum of BDT 50,000. VIP members enjoy significantly higher limits, which increase as you move up in tier.

Wagering is the requirement to place a certain amount in bets using your bonus funds. For example, a 10x wagering requirement means that if you receive a BDT 1,000 bonus, you must place a total of BDT 10,000 in bets before you can withdraw. Once the requirement is met, any winnings from the bonus become withdrawable.

When a friend registers using your referral link or code and makes their first deposit, you will receive 5% commission on their deposit This commission is credited directly to your 98vip wallet and can be withdrawn instantly. The more you refer, the more you earn.

Cashback is paid every Monday based on the previous week's net losses. The cashback rate ranges from 5%–15% depending on your VIP level. A minimum net loss of BDT 500 is required to qualify. Cashback is credited to your wallet automatically.

A bonus may be forfeited if: it is claimed from multiple accounts, the wagering requirements are not met within the validity period, the bonus terms are violated, or a bonus remains active during a self-exclusion period. Full terms Terms & Conditions View on page.

Yes. All games at 98vip run smoothly on Android and iOS devices. You can play directly in your mobile browser — no separate app download required, though an app is also available. All you need is an internet connection and you can play from anywhere.

Yes. All games at 98vip Provably Fair Powered by technology, meaning outcomes are determined by an independent Random Number Generator (RNG) with no human intervention. Third-party auditors verify this on a regular basis.

Start by refreshing the page and checking your internet connection. If a game disconnects mid-session, it will usually resume automatically. If your balance was deducted but the game did not continue, take a screenshot and contact live support — the issue will be resolved promptly.

98vip Sports Betting covers: cricket (IPL, BPL, International), football (Premier League, La Liga, CL), kabaddi, badminton, and much more. Live betting — placing wagers while a match is in progress — is also available.

2FA adds an extra layer of security to your login. Along with your password, an OTP is sent to your mobile — both must be correct to gain access. Enable 2FA by going to Account Settings and selecting the "Security" option. This protects your account from hacking.

Change your password immediately and enable 2FA. Then contact live support and report the incident. We will review all transactions on your account and, if necessary, temporarily suspend the account while an investigation is carried out.

Yes. 98vip is a licensed and regulated online gaming platform. We adhere to international-standard security and data protection protocols. Member funds are held in separate trust accounts.

Benefits at higher VIP tiers:

• Higher-rate weekly cashback
• Higher daily withdrawal limits
• Dedicated Account Manager
• Special Birthday Bonus
• Access to exclusive VIP tournaments
• Faster withdrawal processing

Use your accumulated points to: convert them into bonus credits, redeem special rewards, or unlock access to exclusive games. Points never expire — save them up for as long as you like.

Activity is reviewed every 3 months. If you remain inactive for an extended period or fail to meet the minimum betting requirements, your tier may drop by one level. However, this will not be an issue as long as you continue playing regularly. For more details, VIP Page View.